FAQ

 

What is your shipping policy?

UK

Shipping within the UK starts at £0.99 for standard first class Royal Mail. This method is not tracked and we have limited liability for items that are lost. Via standard first class, you can expect to receive your items within 3-5 business days.

We recommend that you choose a tracked option via Royal Mail or by Hermes for a faster more secure service.

INTERNATIONAL

We ship internationally using a variety of tracked and untracked methods. Within Europe, you can expect your items within 5 days. Outside of Europe, within 7-10 business days.


returns policy

Due to hygiene reasons, we are unable to accept exchanges or refunds on earrings unless they are faulty. We will offer a repair or like for like replacement (where possible) on faulty items. Where we cannot offer a repair or replacement, we will offer a full refund on receipt of the returned items.


jewellery care

We expect you to take a reasonable amount of care in looking after your items to preserve their life. Keep items out of direct sunlight, keep free from soap, solvents and perfumes to prevent premature tarnish. Where tarnish occurs on plated items, this can be polished with a soft cloth. For an extra shine we love to use baking powder and water mixed into a paste as a mild abrasive to get rid of tarnish.